At Care Flex Support Services, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with the Australian Privacy Act 1988 (Cth) and the National Disability Insurance Scheme (NDIS) Code of Conduct.

We may collect personal and sensitive information necessary to provide our services, including but not limited to:

• Name, address, phone number, and email address
• Date of birth and gender
• NDIS participant details
• Medical history, disabilities, and support requirements
• Emergency contact details
• Payment and billing information

We collect personal information through various means, including:

• Directly from you when you fill out forms, contact us, or use our services
• Through our website, contact forms, emails, and phone interactions
• From third parties such as NDIS representatives, healthcare providers, and support coordinators

We use the information collected to:

• Provide and manage our disability support services
• Communicate with you regarding services, updates, and inquiries
• Ensure compliance with NDIS and government regulations
• Improve our services and personalize user experiences
• Process payments and manage accounts
• Address feedback and resolve complaints

We may disclose personal information to:

• NDIS agencies, plan managers, and support coordinators
• Healthcare professionals and allied service providers
• Government and regulatory authorities when required by law
• Our staff and service providers strictly for the purpose of delivering our services

We do not sell or rent your personal information to third parties.

We take reasonable steps to safeguard your personal information from unauthorized access, misuse, or loss. Our security measures include:

• Secure storage systems and password-protected databases
• Limited access to personal information by authorized personnel only
• Encryption and secure transmission of data where applicable

You have the right to:

• Access, update, or correct your personal information
• Request a copy of the information we hold about you
• Withdraw consent for certain data uses (where applicable)
• Lodge a complaint if you believe your privacy has been breached

To exercise your rights, please contact us at: 📧 Email: info@careflexsupports.com.au
📞 Phone: 0487 184 310
📍 Address: